Spelly’s Online Store Policy

1. Order Processing

• Order Confirmation: Once an order is placed, you will receive a confirmation email. Please ensure all details are correct, as modifications may be limited after confirmation.

• Processing Time: Orders are typically processed within [1-3 business days, before being shipped.

2. Customization Policy

• Custom Orders: Since Spelly’s specializes in custom T-shirts, all customized items are final sale and cannot be returned or exchanged.

• Design Approval: For custom designs, a digital proof will be provided for approval. Please review carefully, as we begin production immediately after approval.

3. Shipping

• Shipping Times: Standard shipping is expected to take [5-7 business days]. Express options are available for an additional fee.

• Shipping Delays: Please be aware that we are not responsible for delays due to customs or carrier issues.

4. Return & Exchange Policy

• Custom Orders: All customized orders are final sale.

• Non-Custom Items: For non-customized items, returns and exchanges are accepted within [14 days] of delivery, provided the item is unworn and in original condition.

• Damaged/Defective Items: If you receive a damaged or defective item, please contact us within [48 hours] of receiving your order, and we will provide a replacement or refund as appropriate.

5. Payment & Security

• Payment Options: We accept major credit cards, PayPal, and other secure payment options.

• Security: Your payment information is protected, and we follow industry standards for payment security.

6. Cancellations

• Order Cancellations: Orders can be canceled within [24 hours] of placing the order. After this period, cancellations may not be possible due to customization.

7. Customer Service

• Contact Information: For any questions or concerns, please contact us at [Customtees@gospellytshirts.com or (631) 572-0408]. We’re here to help!